Quality maintenance and  repair for all automobiles and light trucks.

Employing only ASE certified Technicians     

Our Mission  

            "Automotive Repairs That Make Sense.

Creating positive results through questions & curiosity."

 

Providing our customers with:

  • An efficient well organized and friendly staff 

  • A shop area that is clean and neat with an emphasis on safety and employee retention

  • Highly technical automotive equipment and information readily at hand

  • Only well trained ASE certified mechanics that will perform all services

  • Respect in the treatment and operation of your vehicle and its contents

  • Maintenance schedules specific to your needs

  • Fleet services tailored to save you money and the lost time due to brake downs or out of service

  • Reminders for service due

  • Individual customer histories kept

  • Clear explanations of all services completed or needed

  • The best customer service and value for your dollar

Company Vision

Founder, Brian Wickens Had a Dream:

@1982

   " With the disappearance of Full Service Gas Stations, we also were losing an important part of our automotive heritage.  Lets get back to personalized service! Back to a time when the local Garage was part of your family and was as concerned with your automotive investments as you were.  This is who we are at Wickens Automotive."   Brian Wickens

 

Company Code of Ethics

        Simply put; Wickens Automotive pledges the following key words in everything we do.

 

Integrity       "Quality means doing it right when no one is looking."  ~Henry Ford

Honesty        "If you tell the truth you don't have to remember anything."  ~Mark Twain

Responsibly   "Few things help an individual more than to place responsibility upon him, 

                      and to let him know that you trust him."  ~Booker T. Washington

Helpful          "Unless someone like you cares a whole awful lot, nothing is going to get better. It's not."  ~Dr. Seuss

Customer testimonial reviews:

 

Warranty Information

 

Simple hassle free warranties without any unnecessary delays. Period. No double talk from us or excuses. If you have an issue with anything we have replaced or repaired we cover it.  We routinely inspect our previous repairs or service anytime the vehicle is in here for other services. If we discover a problem that is covered we fix it. 

    Wickens Automotive has always replaced defective or non functioning parts that have been supplied by Wickens Automotive in accordance with our printed Limited Warranty. In most cases replacement is without any additional charges. Most parts have a Parts and Labor Limited Warranty of 12 months or 12,000 miles, whichever occurs first. Some Items such as Starters, Alternators, Ignition Wires may have a Limited Lifetime Warranty on the part.

 Contact Information

Telephone
704-788-8797
Postal address
3645 Poplar Tent Rd. Concord, NC 28027
 
Appointments: 
please call our Customer Service Desk at 704-788-8797 for ALL
appointments or quotes service questions. Our email system is only used for  comments or suggestions.
 
Thank you

Information on Quotes: email
email comments only to: fastservice@wickensauto.com